Hey guys,
Smartshooter 4 seems to be having connection issues with us at the moment. We know it’s not the usb/battery as I’ve replaced both of these and tested capturing again but after a few images the live view shuts off for a few seconds then and error pops up saying the connection was lost. Does the software need updating/ is this some kind of bug? If anyone has any solutions please let me know.
Jo
I’m not aware of any bugs that would explain this.
A few questions to try and diagnose:
Also, do you remember if anything changed, to cause it to start happening?
For example, did you update to a new version, something like that?
Hey Francis!
We’re using a canon 5ds on a windows PC.
And nothing had changed, we tried to update it to fix the problem but it seemed to continue but at a lesser rate than before.
Jo
OK, can you send me the log files from the app?
To find these, click “Help -> Locate log file” in the app’s top menu bar.
This will open a file browser window to the correct directory, when the log files are saved.
Then attach the following files to an email and send to support@kuvacode.com
smartshooter4_log.txt
smartshooter4_history.txt